FAQ

How do I purchase stuff on this site?

To exercise your purchasing power, navigate the website and click on the item(s) you wish to purchase, select your size and colour from the menus on the product page where applicable, then click the "ADD TO CART" icon on the screen. This will add the item to your shopping bag, which is a list of items you intend to purchase all together. You may always view the items you have added into your shopping bag at any time during your perusal of our online store. When you have added all your desired purchases to your shopping bag, click the "CHECKOUT" button or the "Shopping Bag" icon at the top right corner of your page. Input the relevant information and follow the prompts to finalise your order or select from the express checkout options available.

Do I need to create an account with you in order to shop on the site?

We reckon it’s a good idea. You can access your account and login via the "Account" icon at the top right corner of your page. If you have registered on a previous occasion, sign in with your email address and the password you chose at the time of registration. If you have forgotten your password, click on the “Forgot Password” link and an email will be sent to you with your password reset information. Setting up an account will allow you to review your order history as well as order without having to complete your details every time you want to make a purchase.

Why should I invest in Goodyear welted shoes?

If you are, like us, interested in getting the most bang for your buck, you buy goodyear welted shoes. They are harder wearing, longer-lasting and better looking. The benefit of having goodyear welted shoes lies in the ability to have them resoled, multiple times. So look at the cost per wear after you wore yours for 15 years and try telling us you should've bought something cheaper.

What payment types do you accept?

What can you offer? We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay, Shop Pay, Afterpay and maybe even a bank transfer. If you can't find your preferred method here, like Diners Club Carte Blanche, feel free to reach out to us at info@doublemonk.com. We might be able to help you or not, but we will only know, if you ask.

What currency do you use?

We're based in Australia so all displayed prices are in our local currency, the Aussie Dollar. We accept all major payment methods including Visa, MasterCard, American Express and PayPal and they can facilitate any foreign currency exchange if necessary. Best check with them to confirm what foreign exchange fees you may be charged.

Is the Goods and Services Tax (GST) included in all the prices listed on your website?

Yes, for deliveries within Australia, all prices on our website are GST inclusive.

If I order an item from the online store, how long will I have to wait to receive it?

We always endeavor to process all orders within 48 hours of receiving them. For more information visit our Shipping Page here.

Is delivery an added cost?

Please see our Shipping Page here.

How do I track my order(s) once I’ve completed my purchase?

A tax invoice will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your shipment. You can use this number on the courier or post website to track the whereabouts of your order.

I have just received my item, however the fit is not what I desired. Is it possible for me to exchange/return it?

It is possible. Please see our Returns Policy here.

My shoes have arrived, now how do I take care of them? 

First of all, congratulations, you put your money in the right place. If you also invested in a set of shoe trees you made another wise decision. You also want to get a brush with natural bristles from pig or horse hair. Keep your shoes clean and moisturised with some Renovateur and a coloured creme. Get a wax polish to protect the leather and shine'em up. All shoe care items are available on this website and are made in France by Saphir. C'est ça.

I really like something you apparently sell but your site says it is sold out in my size. Is there anything I can do?

Yes. Contact us at info@doublemonk.com and we may be able to help.

There's a particular product/shoe that I'd like to order from one of the brands you stock, but I can't see it on your website, what can I do?

There's a good chance we can order this product/shoe for you! Get in touch with us here and let us know.

What is Pre-Order and how do I make the purchase?

Our Pre-Order program allows you access to special order products that aren't immediately available. These special order products can include Double Monk exclusives and limited editions. Purchasing is simple - select your size and colour where applicable, click the black "PRE-ORDER" button, then proceed to checkout as you normally would.

Pre-Order products aren't immediately available, so when will I receive my goods?

Once your order has been confirmed, we will advise you on the estimated delivery date. Most special order products will arrive within 2-4 weeks from confirmation. Products that need to be made-to-order may take a little longer. 

I've already placed my order. Can I still change the size/colour that I order?

It may be possible. Let us know immediately by contacting us or emailing us on info@doublemonk.com.

Can I exchange a Pre-Order purchase?

As all Pre-Order purchases are special orders, all sales are final and cannot be exchanged or refunded, unless goods are faulty.

I make/distribute fine wares you may be interested in selling. Is Double Monk open to my Dharma?

P'aps. Reach out and there may be a meeting of minds. Never hurts to reach out.