FAQ

What payment types do you accept?

What can you offer? We accept all major payment methods including Visa, MasterCard, American Express, PayPal, Google Pay, Apple Pay, Shop Pay, Afterpay and maybe even a bank transfer. If you can't find your preferred method here, like Diners Club Carte Blanche, feel free to reach out to us at info@doublemonk.com. We might be able to help you or not, but we will only know, if you ask.

How do I purchase stuff on this site?

To exercise your purchasing power, navigate the website and click on the item(s) you wish to purchase, select your size and colour from the menus on the product page where applicable, then click the "ADD TO CART" icon on the screen. This will add the item to your shopping bag, which is a list of items you intend to purchase all together. You may always view the items you have added into your shopping bag at any time during your perusal of our online store. When you have added all your desired purchases to your shopping bag, click the "CHECKOUT" button or the "Shopping Bag" icon at the top right corner of your page. Input the relevant information and follow the prompts to finalise your order or select from the express checkout options available.

Do I need to create an account with you in order to shop on the site?

We reckon it’s a good idea. If you have registered on a previous occasion, sign in with your email address and the password you chose at the time of registration. If you have forgotten your password, click on the “Forgot Password” link and an email will be sent to you with your password reset information. Setting up an account will allow you to order without having to complete your details every time you want to buy something from us and reviewing your order history.

If I order an item from the online store, how long will I have to wait to receive it?

We always endeavor to process all orders within 48 hours of receiving them. For more information visit our Shipping Page here.

If I order an item from the online store, how long will I have to wait to receive it?

We always endeavor to process all orders within 48 hours of receiving them. For more information visit our Shipping Page here.

Is delivery an added cost?

Please see our Shipping Page here.

What currency do you use?

We're based in Australia so all displayed prices are in our local currency, the Aussie Dollar. We accept all major payment methods including Visa, MasterCard, American Express and PayPal and they can facilitate any foreign currency exchange if necessary. Best check with them to confirm what foreign exchange fees you may be charged.

How do I track my order(s) once I’ve completed my purchase?

A tax invoice will be sent to you by email as soon as your order is received. In addition, a shipment confirmation will be emailed to you once your order has been shipped. This confirmation will have the tracking number for your shipment. You can use this number on the courier or post website to track the whereabouts of your order.

I have just received my item, however the fit is not what I desired. Is it possible for me to exchange/return it?

It is possible. Please see our Returns Policy here.

I really like something you apparently sell but your site says it is sold out in my size. Is there anything I can do?

Yes. Contact us at info@doublemonk.com and we may be able to help.

Is the Goods and Services Tax (GST) included in all the prices listed on your website?

Yes, for deliveries within Australia, all prices on our website are GST inclusive.

Why should I invest in Goodyear welted shoes?

If you are, like us, interested in getting the most bang for your buck, you buy goodyear welted shoes. They are harder wearing, longer-lasting and better looking. The benefit of having goodyear welted shoes lies in the ability to have them resoled, multiple times. So look at the cost per wear after you wore yours for 15 years and try telling us you should've bought something cheaper.

My shoes have arrived, now how do I take care of them? 

First of all, congratulations, you put your money in the right place. If you also invested in a set of shoe trees you made another wise decision. You also want to get a brush with natural bristles from pig or horse hair. Keep your shoes clean and moisturised with some Renovateur and a coloured creme. Get a wax polish to protect the leather and shine'em up. All shoe care items are available on this website and are made in France by Saphir. C'est ça.

I make/distribute fine wares you may be interested in selling. Is Double Monk open to my Dharma?

P'aps. Reach out and there may be a meeting of minds. Never hurts to reach out.